this is a more specific stupid question, but why can'tmy boss think outside the exactness of a question. Huh?

Today I was getting stone chip repaired in my windshield. The order was in Ralph's name becuase he is the primary on our insurance. Service man comes in, asks for Ralph ___( mind you, I work in a company with 11 people, and not only do we have a company dinner every yaer at Christmas, but this boss came to my wedding!) My boss tells him, nope, no one here by that name. You are inthe wrong place! Thankfull yht e service guy could think on his feet and ask, what about a Mrs.____. Oh, yeah...we have one of those! AND THIS MAN HAS A PhD!!!