My mom just found out that she has been called on many times before. Often the dogs that SHE grooms need to go to the vet about a week later for eye problems. She has also been called on a many times for mistreating the dogs.

I just discovered my rats chewed through their screening on their cage and Chester was sticking his head out where he had chewed with a look on his face like, "Look what I did, mom!" lol

Anyway, about telling the manager of the store. My mom works at this store and the managers know me and for some reason I don't think like me. Probably because of my eyebrow piercing? They think I'm a little troublemaker. Anyway, it wouldn't help out my mom because they already know that she already called on (the groomer) and they let her know they know. I have talked to the manager, on the phone. He said he'd keep a closer eye. Of course he didn't. Maybe I should stand outside the door and everyone who's bringing in a dog, inform them not to let this specific groomer do their dog. Hm...

Powerlounging, I'd give you all of the necessary information, but this store is located in Saint Louis, Missouri. They'll be curious if you leave a call back number in a different state? Unless, I'm totally wrong and you actually live in Missouri.

Thank you, marysmerrycats, for that link. I've sent the bottom person an e-mail.

wolf_Q, I know many nice groomers, who are very kind to the animals. It's just this one....AHHHH!!!