Oh yeah, keep calling and fighting for those pups! I used to groom and have seen this kind of crap before. I saw a groomer deliberately cut OFF a dogs ear once because it wouldn’t be still! It was horrible. I was young and a bit rough then, so I cornered her in the parking lot that afternoon and threatened her. She and I were about the same size, and I’d never been in a fight before but I was ready to beat her to a pulp! People can be so cruel. I’m so glad you’re doing what you can to get her out of there, but unfortunately she’ll just move on and be cruel to animals at another salon. I’ve seen a lot of this.