Thanks everyone.
I contacted the credit card company yesterday, and they are to get back in touch with me today. I understand that she must get treated horribly all the time, I just didn't appreciate her smarty message on the machine.
And Karen, I did *69, and it said the number was unknown
I'm not sure what you guys think is a huge sum of money, but I don't think that it is--it's under $4,000.