I DO understand about the overhead...etc, and actually I EXPECTED to pay more than at a regular vet. I was not given any sort of estimate, but in all fairness, I did not ask. I am not going to be making a big deal to the office, but I did write a letter mentioning my disappointment because I was charged for more than I asked to receive. After all, if the animal took MORE time than average, I am certain they would charge more. So the reverse should also apply