Here are some basic steps to try and fix it:

  • Unplug and re-plug the fountain into the same outlet.
  • Check the cord. If it has any frayed or exposed wires, your pet may have been chewing on the cord. To prevent this, you can purchase a cord cover from most hardware stores. You could also try securing the cord to the floor with duct tape .
  • Lack of regular cleaning may result in the pump becoming clogged with pet hair and food debris. The pump must be cleaned every 2-4 weeks to ensure proper function. Please refer to the owner’s manual for detailed instructions on how to properly clean your motor.



If those don't work, try this Drinkwell fountain troubleshooting guide I dug up. You may also might need to replace the pump if it's not working properly. Good luck!