Dear Dental Receptionist:
You are the face of the practice, and as far as I can tell, you don't have a very nice face (over the phone that is!).
I called yesterday, because my crown popped off, and you told me there's nothing available until next week. I asked about Saturday (today), because I knew you offered those hours. You told me very rudely that you're not open every Saturday...
I was in the area today, so I drove to your office, and what do you know? You're open, not busy (the very nice receptionist told me she was bored), and they took me in at 9:45 and the tooth was fixed at 10:30!!!
Unfortunately, rude receptionist, I don't know your name, but I know if your employer would know about this, you might loose your job (not a very big loss indeed!)
P.S.: Yesterday, after I had accepted your 1pm appointment for Monday, I thought that making a 60 mile roundtrip from work and back and therefore losing one hour of work (and my lunch) did not make sense, and after today, I like you even less.