"---e -s - --t ---e ----. -t's -est --en --- ---r---se."
~-e-r-e -ers---n

That's an apostrophe in the fifth from the last word.

Letters to guess:

AB D FGHIJKLM OPQ UVWXYZ


Karen: 3 T's = 3
Felicia's Mom: 2 N's = 2
Catty1: 8 E's x2 = 16 plus 3 R's = 19
Mr. Spunky's Mom: 4 S's = 4