Need computer help?

[RICHARD]

LOL,
I live in Luh Ah Ville. About 4 miles from the track and about 5 from the University. Shout out to them- the hospital there saved my life!!

I am on an old Lenovo that is a workhorse, It's about 4 years old and I have brought it back to life time and time again. It's got Iolo System Mechanic and McAfee anti-virus loaded onto it and win7 as an OS.

I bought the new Lenovo and it has Win8 on it - I hate it - I used it more for music and photos while I learned to navigate Win 8.

I was just on it surfing when it locked up, I tried to C-A-Delete, but that didn't work. I shut it down and it went thru the process of starting then it gets to the password screen, I enter my pw and the screen goes black.
It does put little prompts up about buying MORE antivirus and the cursor appears. But no other activity.

I did look up the model number and it came back with the "Power Dump" solution, Unplug everything and hold down the power button for 10 seconds. I will try the 30 second fix....

(I also tried to get the machine to reset via a 'reset' mode but that doesn't work. I have no problem resetting the machine because I have my music and photos on flash drives......)

About a 'smart phone'? LOL, I am too blind and my fingers are too fat!!

Thanks to everyone!!

[Catty1]

Starting in Safe Mode on Windows 8 is not just an F8 thing.

I'll look up the instructions and post them here.

Microsoft fixed something that wasn't broken and made it more complicated.

Why does that not surprise me?

[Catty1]

Two ways to get into Safe Mode on Windows 8.1 (which is likely the version you have):

There are two ways to get to the Windows Startup Settings screen in Windows 8 :

• If you're not signed in to Windows, tap or click the power icon from the sign-in screen, hold Shift, and then tap or click Restart
  
• Or, if you're already signed in:
  
  
  • Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
    
  • Under PC settings, tap or click General.
    
  • Under Advanced startup, tap or click Restart now.
    
  • On the Choose an option screen, tap or click Troubleshoot.
    
  • Tap or click Startup Settings.
    
  • Tap or click Restart.
    
    
  • On the Startup Settings screen, choose the startup setting you want.
    
  • Sign in to your PC with a user account that has administrator rights.
    
    http://windows.microsoft.com/en-CA/w...ding-safe-mode
    
  
  
  

[smokey the elder]

If you're getting pop-ups saying you have a virus, your computer may be infected; you said you crashed when you were surfing? Did you have an antivirus on there before?

Good luck!

[Freedom]

If none of that works, there is always Staples and Best Buy for help. Personally I prefer Staples.

Karen, when is the last time you bought a computer? I've not had them come with disks for 3 computers now, and I buy about every 4 years! You either spend hours making your own when you first get the thing, or you buy them. I hate it, lol.

[Karen]

If none of that works, there is always Staples and Best Buy for help. Personally I prefer Staples.

Karen, when is the last time you bought a computer? I've not had them come with disks for 3 computers now, and I buy about every 4 years! You either spend hours making your own when you first get the thing, or you buy them. I hate it, lol.

I only have Apple computers, have never personally bought a PC, sorry! We own one for testing and other purposes but Paul bought that, not me.

[RICHARD]

If you're getting pop-ups saying you have a virus, your computer may be infected; you said you crashed when you were surfing? Did you have an antivirus on there before?

Good luck!

The only pop up I get is the McAfee "your computer's free trial has expired" and Cancel or Buy, I click the "buy" and it goes into a screen where it tries to get a wireless signal and stays there. I did buy an Iolo System Mechanic subscription and loaded that onto it - it's on all three comps in the house.....

[RICHARD]

Two ways to get into Safe Mode on Windows 8.1 (which is likely the version you have):

There are two ways to get to the Windows Startup Settings screen in Windows 8 :

• If you're not signed in to Windows, tap or click the power icon from the sign-in screen, hold Shift, and then tap or click Restart
  
• Or, if you're already signed in:
  
  
  • Swipe in from the right edge of the screen, tap Settings, and then tap Change PC settings.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, click Settings, and then click Change PC settings.)
    
  • Under PC settings, tap or click General.
    
  • Under Advanced startup, tap or click Restart now.
    
  • On the Choose an option screen, tap or click Troubleshoot.
    
  • Tap or click Startup Settings.
    
  • Tap or click Restart.
    
    
  • On the Startup Settings screen, choose the startup setting you want.
    
  • Sign in to your PC with a user account that has administrator rights.
    
    http://windows.microsoft.com/en-CA/w...ding-safe-mode
    
  
  
  

Thanks, I will give that a try!!!!!