Quote Originally Posted by cassiesmom View Post
More prayers and good wishes. Were Bob and Elmer still out of the house when someone chose the corner instead of the litter pan? I don't see how they can give you a big hassle when you made a good-faith effort to respond to the first notice. If they're supposed to exchange the carpeting anyway ... would they wait till after you've finished your surgery and rehab? Since you did just have it cleaned. ((((HUGS))) and prayers and positive energies and good wishes!
Thanks, Elyse. Bob was out of the house Thursday night; Elmer left Friday morning. Friday after I got back from dropping him off was when I discovered the pee puddle.

That's what I think.. I made an absolute good-faith effort responding well over and above, and at ENORMOUS expense, to what they'd stated in the letter and then in my phone call to the manager.

The maintenance super said it: the whole carpet needs to be replaced. And that is on them to do, since they've never done it in my 12 years here and they are supposed to do it every 5 years.

I have a huge lot of stuff to move out of the way if the carpet is going to be replaced. Smaller things so they can move the furniture. Don't know if they'll want to let it go until after the surgery and rehab. This remains to be figured out just what is to happen when, and right now I need to hear back from them to know what's next.

Thanks for all the ((((HUGS))) and prayers and positive energies and good wishes!