[Dear You. . .]

[cassiesmom]

Dear Saturn and GM:

Yes, I understand that the car is eight years old. And that the part necessary to make the repair has to be special ordered. This is the second repair in less than a year that will cost over a thousand dollars. If I was rude, I sincerely apologize. Chevrolet service personnel always look nervous when I go there with my Saturn, like they are not quite sure what to do with me. I had no idea it would cost that much and I have no way to know if you're quoting me an appropriate price or if I'm paying through the nose. I'm trying to keep the car for at least another year because I don't want to take on car payments yet. I'm trying to save for the down payment on a place closer to work. When this car finally gives up the ghost, it will probably be replaced with a brand whose name ends with N or a vowel. I was not expecting the repair work to cost that much. There were others in the room when I was given the estimate and I was trying not to look shocked.

Sincerely,
Service customer

[Catty1]

Don't go to the dealership with a car not under warranty. Ask around for an honest and good mechanic. The labour costs will be lower. Shop around!