Quote Originally Posted by Karen View Post
I would write an email to whoever runs the shelter, telling them what you told us. No matter what, this woman is costing them adoptions and donations, and needs an attitude adjustment. Not everyone is cut out for customer service work.
This is exactly what I was going to say. Unless the OB was the one who ran the shelter, there is no excuse for treating you as poorly as she did. Sure, everyone has a bad day, but to make that many rude comments to you is a bit much... even for someone having a bad day