Well speaking from the other side, we often have owners who call and want diagnoses over the phone, and we just can't morally do that without seeing the patient in-person. Even offering advice like "apply some triple antibiotic ointment to the area" is considered giving medical treatment. BUT if you're calling to ask further about an issue the doc has already seen the pet for, I don't know why your vet clinic has issues with you calling and asking about stuff like that.
So... from that standpoint, it's hard for me to offer you advice without physically seeing the pet or at least seeing a photo of the affected area. Granted, I'm not a vet either. But it could range from anal prolapse (not too uncommon in pets that have had loose stool or a lot of straining), to anal irritation, to infected/abscessed anal glands. Putting ointment on it may help, but it may also draw unwanted attention to the area, so keep that in mind.
In either case, I wish you luck as it's just hard to say what it could be over the internet, and I know people hate hearing that
EDIT: You did mention that her stool seemed large for her size. That could also be a contributing factor; if her stool has TOO much bulk to it, it can cause issues as well. Maybe talk with your vet about a lower bulk diet IF this is a contributing problem?
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