www.malwarebytes.org

Did he try that in Safe Mode (F8)?

He may have a rootkit which is a horrid thiing to get rid of. Trend Micro has a great free one: http://downloadcenter.trendmicro.com...d=6&prodid=155

Tracy, the best thing is for him to back up his files on an external drive, and run System Recovery. That reformats the hard drive.

Does he have a Windows XP Disk?

Also - the free version of this will give the type and product key of whatever Microsoft Office program is installed: http://www.magicaljellybean.com/keyfinder/

I have used all the programs above and had no issues.

I can also remote in to his computer but I don't know what I can really do. Run the Trend Micro rootkit buster first then the other stuff and see what happens.