My Dad Has Major Computer Problems

[Catty1]

www.malwarebytes.org

Did he try that in Safe Mode (F8)?

He may have a rootkit which is a horrid thiing to get rid of. Trend Micro has a great free one: http://downloadcenter.trendmicro.com...d=6&prodid=155

Tracy, the best thing is for him to back up his files on an external drive, and run System Recovery. That reformats the hard drive.

Does he have a Windows XP Disk?

Also - the free version of this will give the type and product key of whatever Microsoft Office program is installed: http://www.magicaljellybean.com/keyfinder/

I have used all the programs above and had no issues.

I can also remote in to his computer but I don't know what I can really do. Run the Trend Micro rootkit buster first then the other stuff and see what happens.

[FeatheredMonkey]

Before I went to "Mac's" I used the AVG software and did not run in to problems.

Norton was a PITA!!

[krazyaboutkatz]

Thanks for the advice everyone. I'll see him tomorrow so I'll copy this thead and give it to him. Hopefully something from this thread will help him.

[snakemama]

My father in law troubleshoots computers (both PCs and mac) for a living. I'll PM you his contact info.

[Freedom]

No ideas to help, sorry.

I just was surpised to read some of the comments. I had awful issues with McAfee and stopped using it some years back. I switched to Norton and have not had one issue in 5 years now. Oops, hope I didn't jinx it! LOL Anyway, it was interesting to me that so many folks didn't like Norton.