I emailed them and found out I did it completely wrong. Luckily I got a small bag of their old food yesterday just in case there was a problem. I do the free feeding thing and they say not to do it. My cats are nibblers so I don't quite know how to handle this.
Oh my goodness, and, yes, they get their wet food at dinner time. There is never enough gravy for them though. They pretty much lick the gravy off and leave the mystery meat behind.
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