Is it the bottom of her heels or the back of the heels over the Achille''s tendon? I get "pump bumps" although it has been years since I wore pumps. My Achille's swell from either dehydrationa and leg cramps or from the sciatic nerve. They get dry also.
I have dry heel bottoms also and get regular pedicures. I also try to get plenty of water, wear socks, wear platforms and not heels. If she can't try Eucerin, she should stick with petroleum jelly and socks,. All other suggestions sound great, too.
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