She really shouldn't walk too much if her heels are that bad. I suppose she has tried "Reinventing the heel" from Origens? That is very good, but very fat, and she should wear socks if she puts that on - and have a wet tissue ready to wipe her hands if she puts it on in bed, because it smells!
Hope she will get some relief!
Also, at the pharmacy here, you can get something called Sheep Tallow in sticks, that should help, too.
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