All cuddled together is a sign they're not warm enough. They will sleep a lot in the early days, but they should get up and move around plenty too. Both day and night they should have a basking spot of 95°F for the first week (90° the second week, 85° the third week, etc). You can use a red heat bulb or a ceramic bulb that won't give off too much light at night.
You should have success with them as long as they're kept warm enough and clean. Keep fed and clean water available at all times and you should have lovely full grown chickens in a few months. I've both bought day-old chicks and hatched some from eggs and I've yet to lose one. They are really pretty easy.
That's not uncommon with baby chicks. You can take a damp cloth and clean them up. If you leave the dirty butts they can become impacted and then they will get sick, but if you clean it she should be fine.
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