I'm sorry to hear this. I always get the extended warranty or protection plans on big ticket items. You just never know when you'll need them. My tracfone died on me and luckily I bought a warranty for it. I called and they e-mailed me a prepaid return label. Now they're sending me a check for it in the mail because I think they had a recall on them or something like that. I hope everything will work out for you. Good luck.