Hi Freedom,
Your story is almost unbelievable! Several years ago, my late mother-in-law gave us a Sears refrigerator. When we started having problems with it, getting someone out to fix it was virtually impossible, they always had some lame excuse as to why they had to cancel. Now I avoid Sears like the plague!

You might want to consider reporting this to your state Consumer Affairs Office. Sears put you and your family in danger and they MUST be held accountable. Consumer Affairs might even be able to advise you of what legal recourse is available. Continue to document everything and save every single piece of paper related to this.

Good luck in resolving this. If you can, please let us know how all of this plays out?