Geeks - help. please!

[Puckstop31]

Thanks - I will double check the desktop specs; I am not sure if it is 64 or 32 bit.

I've been advised to run Checkdisk (from another person - I did an emergency APB on this cause I want anything I do to WORK!).

And yes, the one client may get along very well with 7GB RAM. I'll check that out.

Her hubby had installed an antivirus on her computer that was definitely part of the problem!

I'll start the laptop on CkDsk when I get there and then install the RAM.

THANK YOU ALL!

One GB of RAM over 4 is not going to be a difference maker. ODD numbers if RAM (as in 3-5-7, etc...) is not a good idea, especially if the computer is running a multi-core processor. (Can you even install odd amounts of RAM in a multi-core? I'm not a super hardware geek. I'm Network/Firewall guy. LOL)

Yes, uninstall ALL AV software and see if things get better. If it does, reinstall ONE. I generally turn off the scheduled "active" scans. They are resource hogs and almost never find something that has not already run. Ya know? I prefer stuff that just shuts the door, rather than cleans up a mess.

Good Luck!

[Catty1]

The desktop is running Vista Home Premium 32 bit - factory installed is my guess. Puck, it has 4 slots that hold a max of 2GB each...so could theoretically put 2GB in 3 slots and leave 1GB in the fourth.

It comes with 3.5 from the factory.

The problem computer is the laptop. Praying on that one! Leaving in 20 minutes, driving uphill in deep snow BOTH WAYS . Will post when I get back.

Thanks again all!

[Catty1]

Well, the laptop is here. Aside from iTunes not opening up at all, it was erratic - wouldn't shut down with normal start menu commands, ran fast, then slow...


Anyway, backing up and doing a restore. Making sure I get all the iTunes music on a separate backup.

And...I don't feel I can charge for this as there is no way to prove I didn't cause the problem.

Anyway...just wanna get this fixed.