www.teamviewer.com

This is what we use at work to remotely connect to another computer. It's free for home use. That might help you Catty until I can chime in and assist.

Momo, I have people arriving here very soon to have a bit to eat then we are heading out to the parade. I'll try and call you tomorrow - that is if Catty doesn't fix it before me. She's more technical than I am. I'm just an "app" girl