Wanted: Feedback from service people - esp computer techs

[Puckstop31]

PS - it was one of about three jobs I have done very late into the night, which is NOT a good idea. To make along story short, I partially reformatted her original drive. I must have restored her MS Office etc...and I am not sure that I did NOT give her her drive back. But even if I was there back in May, I can't recall all the details.

Searching my backup and main computer for invoice, etc...so far no luck. It may be on my Win 7 drive, which this computer will not accept. Hmmm....will try an adapter on it.

I know I have asked clients about their old HDs...so not sure what I did here. RATS.

When your memory goes. you can forget it...

It's easy to assume that I screwed up royally. However, the program I used recovered all the pics that were there, I am sure of that.

How and what do I tell her?

First, start doing what I suggest.

Next, tell her the truth. It was a long time ago and you do not have the drive any more. It IS just photos....

Access has a wizard that creates a "work order" managment system Make on for you. Document EVERYTHING.

Good Luck!

[Hellow]

I would assume that a month or so would be long enough time for anything to happen, which is how long I would be keeping the drive. AFAIK, you're not required to keep things such as that once business is finished.

[Vette]

You maybe more harder on yourself than needs to be.

most people unless theyre new to computers,, knows that backing files up is much a good idea an do it frequently enough that little to no keepsakes are lost.

my brother had to reformat a previous computer of mine an felt super bad about it cuz he thought i lost all my pictures. but i had just recently backed up my stuff. i still lost some pictures,, but i was just happy to have my computer back up an running an still have almost all my pictures than verses the alternative of nothing.

[Catty1]

Thanks, everyone. I just sent her an email. Hopefully I can now put this behind me.

The support is much appreciated.

[blue]

Like Puck said data is allways the clients responsability. At my work we'll keep data untill we need room on the shop drives, oldest data goes first.