I don't think he should have been able to shut her cellular service off but I guess thats why you don't combine accounts. Was the cell company responsible for their bad relationship or the affair? Not at all. I don't think they should have given the "third party" any information unless she authorized it, and they shouldn't have changed her account over to the combined service unless she gave permission. I would be more upset over the lack of keeping my information confidential and modifying my account without permission and I think that is the issue here. Rogers should be held responsible for that and that only, not her total meltdown at her husband leaving her.