Goodness! Couldn't they have told you when they first asked you to keep a log that they needed 10 incidents AND a neighbor's log as well???
Well, with this and pomtzu's stray dog issue I'd say AC is pretty useless.
I know I called them on a dog left in a car during the summer. They said they'd send someone out but I never saw anyone. So frustrating!!
Well, I hope your mom talking with them helps. At least they are nice people. Maybe you can work with them. Good luck!