UPS/Fed-Ex

[Grace]

A carrier making a residential delivery is not allowed to pull into a driveway, make a left turn into a street unless authorized by a supervisor, leave their vehicle to make a delivery unless authorized by a supervisor, talk to a customer while making a delivery, and many other little rules which carriers routinely break. It's fine, nothing is said, until the carrier upsets management, than all the little rules they break (and have to break) while doing their duties come to the top.

Exactly how does a supervisor know if a carrier pulls into a driveway or any of the other no-nos you have listed? I've never seen anyone following our carrier, and s/he has pulled into our driveway, and others on the street, innumerable times over the past 20 years.

[Lady's Human]

The supervisors are supposed to do route audits, ride alongs, and shadow the carriers periodically.

They are pushing to get GPS trackers in the vehicles so they don't have to do that anymore.

[Grace]

Do these restrictions apply to all carriers? Ours is a rural route; the carrier delivers in a car. The mailboxes are at the head of the street - one half mile from our house. When there is a package too big to put in the box - and we have the big boxes - the carrier drives down the street, into the driveway, beeping the horn. If we are home, we go out to get the package; otherwise the carrier gets out of the car, and puts the package on our front porch. Is that against the rules?

[Lady's Human]

Yep. The carrier should leave a note in the box for pickup at the PO.