Have you tried rebooting it? Blackberry phones are very much like computers. When you turn them off, they just basically go to sleep. You have to force them to reboot to reset fully. It takes several minutes for a Blackberry to reboot. To reboot my Tour I push the alt + shift on the right side + delete. I've had to do that to get the zoom back on my camera. I'm not sure if that is how you would reboot your Storm or not. If that doesn't work, try asking at the crackberry.com forums. Or try searching there first to see if someone else has had that problem and asked that question. Crackberry.com would be a much better place to get answers to your technical Blackberry type questions. Hope you get it fixed.