The clerk was right......putting a hand postmark on a piece is frowned on.

After all, it takes the clerk precious seconds to do that, when instead they could be asking you the 90 questions they have to about express mail, priority mail, etc.

They have a 'mystery shopper' program. If the clerk fails to ask certain questions of the mystery shopper, the clerk will be spoken to about it.Now, you could be a customer the clerk sees every day, and always for similar transactions, but the clerk still has to ask you the same questions.

They want to reduce the amount of time spent in line, but they keep reducing the number of window clerks.

They have introduced a line of postal related products that they want to sell in offices........while they are reducing office traffic by getting customers to use pack & ship, buying stamps at CVS, etc.

They have the business acumen of a field mouse.