Jennie, it sounds like they need help pretty badly. Judging this by how much time you were on hold alone.
So many places I deal with are like this now because of all the cut backs. I have trouble getting decent service out of anybody on the phone. No matter what the business, two employees are doing the work of five. I think alot of places are hiring less competent people so they can get by with paying them minimum wage. I hear about this in the news all the time and I believe we are really seeing it.
Good luck with the interview.![]()
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