I was at work, on the phone with my very favorite customer, and he said, "Oh my God they flew a plane into the World Trade Center!". We both got off the phone in shock. I had my computer up with the internet minimized and restored the screen to CNN.com - it was the only computer in the building able to access; the sites were jammed, but mine was already up, so I just kept it there all day. We just couldn't believe all that was happening. All those people...

When we saw the people fleeing in all that debris, one of the first things my husband and I could think of was his Aunt Gussie. She lives alone in Brooklyn and, at the time, was 85; we couldn't get through to her for days. We knew the debris affected all the way to Brooklyn. Turned out she was (and is) OK.

I am deeply sorry for all the victims and their families; still. Those scars will not fade any time soon.