I too would be horrified to find out that my pupsters were lost while i was off having fun. It happended to a couple that i knew and the kennel didnt try to find him and didnt contact the owners. they found out when they came to pick him up that he had been missing for a week. We take our kids to a friend, he also boards K9 police dogs for our force in the city. If the cops trust him with dogs that are that important, I think we can trust him with ours.