Something is always breaking!!!!!!!!!!!

[pomtzu]

Holy cow - I've never seen anything like that. If Pella doesn't cover it, your homeowner's insurance should.

[3Catcondo]

I knew I was going to leave out a detail or two. The outside pane is the one that shattered, it is a double pane door so the inside layer is still intact. No escapees yet. I pray that it holds until I can get it repaired/replaced.

[Karen]

Oh, goodness. Thank heavens it is a double-paned glass, so the dangerous bits are outside where delicate kitty paws won't be injured!

[momcat]

That is unreal! I hope nobody was injured. As for getting everything resolved, document everything your receipts and warranty,document any and all conversations you may have with anyone from the insurance and glass companies. Should you have any out of pocket expenses keep all receipts. Be sure everthing is dated. Hoping this will be resolved in your favor very soon.

[Medusa]

Goodness, that's awful! I'm so glad that no one was hurt. I sure hope that this is resolved in your favor.

[3Catcondo]

I talked to Pella this morning, and it's what I thought. I'm out of the warranty time for the labor, but all parts, etc to fix it are covered. I have to pay $55 for a Pella tech to come out and look at it, he can't come until next week, the 25th. I will take a pic of what it looks like now as I put up masking tape on the inside panes Sunday to prevent any major tempered glass from falling on me or the kitties. It looks like a d*mn junkyard. I'm so embarrassed!

My neighbor's friend works for a home restoration company and he told me yesterday that if labor was not covered to just get Pella to order whatever part/parts they were going to replace and that he would put it in for me w/o charging me. I was thrilled but still feel like I need to pay him something for his time. He's working full time and also going to school to be an RN, so he is either at school or work during the week. Definitely deserves to be paid something, whether it be cash or gift card to a restaurant or something else he may enjoy.

[Daisy and Delilah]

WOW!!!! That is just bizarre. Who would ever think something like that would happen? I think I've seen it all now.