Same here.
You know who can probably answer this easily for you, are the folks at a local Best Buy! That will be faster than calling your cable company; it is for me.
If you need to run the wire upstairs, take the time to do it right, through the wall, not outside of the wall. I spent the better part of a month "fixing" everything when I bought my house 6 years back; and yes, I made the Seller take some money off because all the wires were out. UGH!
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