When I had aol, I tried forever to cancel the account but they wouldn't let me off the phone. Then, come to find out, after they DID cancel my account, they kept on deducting the monthly charges out of my checking account. Fortunately, I have a great bank. Not only did they refund all the illegal charges that aol got, they also refunded all the overdrafts fees as well. That's why I'll never leave Citizens Bank. They are the best.