It was very easy, once I found her software and installed it. She had a CD with the desktop manager software. Once that was installed, I just clicked on the media option I think it is and then clicked on the music note. The Roxie software opened. As soon as I put the music CD in, it asked if I wanted to import the CD. I said yes and it took a few minutes to transfer that. Then I plugged the Blackberry in. It immediately recognized it. It told me I needed to insert a media card though. So then I had to go to town and buy one for her. Trying to find where that went was the hardest part! I had to search and search online until I found a site that gave step by step instructions for it. Although I probably could have figured it out if only I could have found it! She has the Curve 8330. To get to the media card slot you have to slide the back off, remove the battery and then slide the metal latch to unlock to get it to pop up. I would never have found it under the battery, even if I had taken the battery off. Anyway, once I had that installed and plugged it back in to the computer, the transfer was so easy. I picked the music folder under the media card folder, not the music folder on the phone itself, then just highlighted the album and clicked the button to "move down". It asked me if I wanted to convert it for optimal listening or something. So I said sure. LOL Thank you for the suggestions. Believe it or not, they really did help.