I have the Pearl, and verizon. Their customer support is awesome. I would suggest you take the lady, and her BB, to the local verizon place and see what they say. The RIM software came with my BB, it wasn't an extra purchase.

I would be interested to see how this is done. I am not into music at all...I have an iPod that I have used less than 10 times in 2 years. But, it would be cool....