I'm in retail and there are certain things I won't take back but it's on a case by case basis sometimes. I am officially never shopping at Border's again. I spend beaucoup bucks with them to support a "brick and morter" store rather than going cheaper with Amazon. They refused to exchange a book for me with a Border's tag on it! They could easily look at mey Reward's card and see how much I've spent. So I'm done with them. Now it's the local independent book store or Amazon.
Claudia