Most cell phones have hands free speakers in them now or at least ear pieces as accessories. Talking on the cell phone wouldn't be bad if people would utilize these things. I can command my phone to call whomever and keep my phone on my lap while I drive. That isn't any different from talking to someone sitting next to me. Otherwise, if you have to look down at your phone, your focus isn't on your driving.

I'm sorry that you witnessed this but glad that Melissa is going to be ok. She's on my prayer list for continued improvement and so are you for witnessing such a sight.