the call could come from someone that the other lady has told, the one that she is laughing on the phone with, maybe she will think someone that knows HER made the call...did that make sense? I think thats terrible that she is mean to her...but it is also hard caring for the elderly. they need someone very patient and caring. and alot of "homes" don't have the best of caregivers working there, but I still think you should call someone if you think she is being treated mean. were they really being cruel to her and about her? I mean, if she cares for her mother, it can be hard work and maybe she needs to vent?