Toshiba's customer service STINKS. When the AC/DC adapter went bad on my 3 MO laptop, they wanted to put a $40 (I think) charge on a credit card to send me a new one under the warranty! 2 weeks later they wanted me to send the WHOLE computer back for a new adapter. I refused, told them I'd NEVER buy Toshiba again, ordered an adapter from eBay, and was back on the air 2 days later. Toshiba!!!!