Please read -calling all dog owners! See post #25, Jessika posted update.

[lizbud]

What an awful thing to have happened. I tried watching the video of
the time after his surgery but, it's too painful to see how he's suffering.
I don't have any of those toys around here. I never buy a toy with a bell
inside if it's for my dogs.

Does anyone know if the owners have contacted TV station people
or other broader media to publish this story? It could really spread the
word about the danger of this toy.

[Jessika]

On zootoo, users have been emailing the company letting them know they're boycotting the product. The company has responded with this email:

Thank you for your recent note expressing concern over the Four Paws® Pimple Ball with Bell. We were equally alarmed to learn that a dog may have injured himself while playing with this toy.



Dogs have been enjoying the Pimple Ball with Bell for more than a decade with over 500,000 units sold. In all the years this product has been on the market, this is the first injury of this nature that we are aware of. Unfortunately, accidents sometimes happen. That’s why we recommend that dogs always be supervised when they are playing with any toy. We take great care in developing safe products for pets and their owners.



At this point we have identified the problem and are not shipping any more Pimple Balls. We have contacted customers that carry this product and have asked them to immediately return their inventory.



Thank you for your concern and feedback. Please know that we are in direct communication with the pet owner whose dog was injured. At Four Paws, happy pets and satisfied pet owners are our number one priority. Rest assured we will continue to work hard to deliver on our priority.



Sincerely,



Allen Simon

President, CEO

Four Paws Products



Sent by Haley Birk on behalf of Allen Simon

[Taz_Zoee]

Well that's good! Thanks for that update Jessica.

[Cinder & Smoke]

Sounds like the Public Outcry has had a positive effect on the Company.

At this point we have identified the problem and are not shipping any more Pimple Balls.
We have contacted customers that carry this product and have asked them to immediately return their inventory.

Thank you for your concern and feedback.
Please know that we are in direct communication with the pet owner whose dog was injured.

Sincerely,
Allen Simon
President, CEO
Four Paws Products

[chocolatepuppy]

I have a ball similar to that. I checked it and it does have an extra hole. There must be a reason for that, wonder why this other company didn't have an extra hole? Poor pup.

[critters]

Too weird--I forgot to post this yesterday and just posted it in health. There's an update in the blog that they found the problem with the molds and have recalled the product.

If you have a similar ball, you might want to make sure the 2nd hole is complete; that was the invisible problem with this ball. Personally, I'd run a drill bit through it just to make sure.

[IRescue452]

I've seen similar toys where the second hole is there but does not go all the way through. Always check that stuff. I don't like to give mine any hard rubber toys with a hole, even kongs can trap a dog's lower jaw or tongue or foot.