Wow, and I was just talking about going to Arby's for their special - 5 items for $5.95.
Let's see if they actually send you any coupons. At least you did get a response. But I also wonder if what they said is true. The manager was demoted? It would be nice if it were true though. I guess next time you go there (IF you decide to go back) you could see if they are still a manager.