I pretty much knew everything you said, Richard, and I've learned to cope w/most of it as best I can. However, it's my body and my health and when I question a dr., it isn't out of disrespect; it's on a need-to-know basis. I'm always very respectful when I speak to them, to everybody actually, and to receive a certified letter w/out even the benefit of a telephone conversation first from my dr. to ask what transpired between me and her associate is callous. I also haven't forgotten the phone conversation that I had w/another dr. recently who was on call and, when I needed a refill for one of my meds, told me that I was inconveniencing him and interrupting his dinner. Gone are the days of the old time dr. who used to make house calls, I know. I guess that's the price we pay for better medicine but it sure does make ya feel bad. And feeling like you matter is all part of the healing process, IMO. So it doesn't surprise me in the least when I see videos like that one or hear of reports similar to that situation. It infuriates me but, sadly, it doesn't surprise me.