From the first story:
CTV News contacted the Home Depot on Macleod Trail this afternoon and were told the store manager wasn't available.
There were receipts from other Home Depot stores as well...maybe there were too many to try and contact? Likely didn't want to tie up the office phone for ages. Heck - even CTV (not CNN) couldn't get through to the manager. This guy works in a printing shop in NJ; Calgary is far away and he wouldn't be the first person to not know where the store is - or the other stores for that matter. It was good he told the media - and one hopes he notified the police.