Will they mail it to you? If it's the originals, and you need it for the new vet, why are they being so unhelpful! I'd be in a car and driving there tomorrow and yanking it out of their hands. If it's not their work, then they should have no problem marking it as such and getting it to where it needs to go. How inconsiderate and unthoughtful of these people. I wish there was a way we could help with this...