I´m going insane!!...

[kitten645]

Tell him to issue you a "call Tag". However it came (UPS/Fed Ex etc) They come to your door with a tag, slap it on and back it goes! It's his fault and he should incur any expense to make it right. He can also issue you a credit and let you keep them if the shipping back is not worth the time or effort compared to the cost of the candles.
I've been in retail a million years and that's how it works...or SHOULD! It's called customer service.
If he doesn't co-operate you can file complaints with various online agencies like BizRate that will give him a poor rating and discourage other consumers from using him.
Claudia

[Husky_mom]

well.... an update... the guy emailed me with a huuuuge apology, he somehow gotconfused and just realized I ordered the apples and not just the candles... he´ll be going through some paperwork and see what he comes up with... he knows it was HIS fault... and even if it was past time he´ll see what he can do.... let´s see how that goes...

on the bright news... I managed to make a pretty arrangement with the candles... I bought some tin "pots" and added china paper, candles and some chocolates and they turned pretty neat.... but I completely forgot to take a pic of them ... anyway I liked how they turned out... so i he doesn´t gives me something back I already did something good out of it... if he does gives me soemthign back then that´s a plus... I really wanted the apples, so I hope he gives me soemthing

thank you for listening and for giving me advice on the prepaid postage for returns.. thank you