I would try to get them to send you a prepaid return address label. Obviously this was their fault. They should refund your purchase price, including shipping and also pay to have it shipped back to the company.
Registered User
I would try to get them to send you a prepaid return address label. Obviously this was their fault. They should refund your purchase price, including shipping and also pay to have it shipped back to the company.
Owned & Ruled by My Pets
Oh Bummer Isabel.. I would be just a wittle upset too.. I would for sure get the store to give you your money back.. Hey maybe you could melt all the wax down & make one Bigg Red {or multi color } Apple..
~~~Thank You Very Much {Kim} kimlovescats for the Grand Siggy~~~
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5 Cats 4 Bichons Frisé
I like Moesha's idea, give that a try!
.
Occupant of Group W Bench
Don't you just hate when you don't get what you ordered? That happens in the lab ALL the time. So much for electronic ordering.
I've been finally defrosted by cassiesmom!
"Not my circus, not my monkeys!"-Polish proverb
Mom
Oh gosh, I had some red apple candles that I didn't use so I gave them away. Wish I had known.....
Blessings,
Mary
"Time and unforeseen occurrence befall us all." Ecclesiastes 9:11
Registered User
Tell him to issue you a "call Tag". However it came (UPS/Fed Ex etc) They come to your door with a tag, slap it on and back it goes! It's his fault and he should incur any expense to make it right. He can also issue you a credit and let you keep them if the shipping back is not worth the time or effort compared to the cost of the candles.
I've been in retail a million years and that's how it works...or SHOULD! It's called customer service.
If he doesn't co-operate you can file complaints with various online agencies like BizRate that will give him a poor rating and discourage other consumers from using him.
Claudia
Full Time Husky Lover
well.... an update... the guy emailed me with a huuuuge apology, he somehow gotconfused and just realized I ordered the apples and not just the candles... heīll be going through some paperwork and see what he comes up with... he knows it was HIS fault... and even if it was past time heīll see what he can do.... letīs see how that goes...
on the bright news... I managed to make a pretty arrangement with the candles... I bought some tin "pots" and added china paper, candles and some chocolates and they turned pretty neat.... but I completely forgot to take a pic of them... anyway I liked how they turned out... so i he doesnīt gives me something back I already did something good out of it... if he does gives me soemthign back then thatīs a plus... I really wanted the apples, so I hope he gives me soemthing
thank you for listening and for giving me advice on the prepaid postage for returns.. thank you
Corinnaīs Christmas Card Swap ī06
dedicated to a lovely woman who won many hearts along her life...........
she will be deeply missed.......Thank you for letting us be a part of your life, you will surely remain in ours FOREVER........R.I.P. Dear Corinna
Best Fireman in da Houseī10
dedicated to the kindest,loveliest and always helpful dude that one would be honored and proud to know........R.I.P. Dear Phred
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http://365project.org/isabelle/365
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