Actually *blush* I plugged it into a different USB port - and it's working like a charm! LOL

Um...when HP sends their cust service reply, I will thank them kindly! At least they have the SE # so I might find out how old it is.

Sometimes the best answers are TOO simple!

Thanks!

(I Googled that number til I was blue in the face - even on HP site. Nuthin'!)