I have never had any problems with any of the flowers I ordered to be delivered.

But years ago, I ordered a small live Christmas tree for an elderly woman. It was supposed to come with ornaments, bows etc. She called me because she thought I would want to know that what was delivered was a tree alright - but most of the needles were in the box - dead. And there were no ornaments or bows. That was Pepperidge Farm.

I recently ordered apples for "someone" - but what they received were pears and some apples. I called to complain because the "someone" is a horse - and I didn't think pears were a good thing for a horse. They got a good laugh out of it and were kind enough to send the order again - all apples!! And they didnt charge me for the second delivery.