megan, for at least the second time you are not listening to what i am saying to you. your snippy note to me was poor business practice. i will be discussing this with your boss. so why am i writing this letter now? b/c i am so angry that if i don't deal with this problem tonight, it will be bothering me all weekend. and you're not doing your job is not worth my weekend time. i will let this go right now and deal with your lack of clarity next workweek. joyce